Refund & Return policy

 

Overview

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Thank you for choosing www.preyasi.in. Please review our Returns, Refunds, and Cancellations Policy for a hassle-free shopping experience.

Returns/Cancellations:

Our policy allows for returns or cancellations within 24 hours (1 day) from the time of product delivery. Unfortunately, if 24 hours have passed, we cannot accommodate a return or refund. Replacements are offered free of cost within the first 48 hours (2 days) from the product delivery date. Please note the following charges applicable for returns:

  • For Cash on Delivery (COD) returns, a charge of Rs.150 (shipping + COD charges) will be deducted from the refund amount.
  • For Prepaid returns, a charge of Rs. 100 (shipping charges) will be deducted from the refund amount.

To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. The return shipping courier partner will be arranged by the company.

Non-Returnable Items:

Certain items are non-returnable, including:

  • Items purchased under any discount
  • Items worth less than Rs. 600
  • Combo items

Please refrain from sending your purchase back to the manufacturer.

Refunds:

Upon receiving and inspecting your return, we will send you an email notifying you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 48 hours (2 days).

Late or Missing Refunds:
If you haven’t received a refund, please check your bank account, contact your credit card company, and then your bank. If the issue persists, reach out to us at [email protected].

Sale Items:

Regular-priced items are eligible for refunds, but unfortunately, sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. To initiate an exchange, please email us at [email protected]. For other exceptional reasons, a charge of Rs. 100 (shipping charges) will be applicable, and you will be responsible for processing the replacement. This does not apply to orders below Rs. 600 in value.

If you have any further questions or require assistance, feel free to contact our customer support team. Happy shopping at PreyasibyVijika!