Refund policy

Refund, Return & Exchange Policy

Thank you for shopping with Preyasi (www.preyasi.in). We take great care in preparing, packaging, and delivering your orders. Please read our Refund, Return & Exchange Policy carefully before placing an order.

1. Returns & Exchanges

At Preyasi, we accept returns or exchanges only for products that are received damaged or broken, subject to verification and approval by our team.

We do not accept returns or exchanges for reasons such as a change of mind, personal preference, incorrect product selection, or dissatisfaction with the product's appearance.

Please note the following conditions:

  • Any damage or breakage must be reported within 24 hours of delivery.
  • A clear, uninterrupted package opening/unboxing video is mandatory for every damage or breakage claim.
  • The video must begin before opening the package and clearly show the original shipping package, its condition, the complete opening process, and the damaged or broken product.
  • Claims submitted without a valid, uninterrupted unboxing video may be rejected.
  • All claims are subject to review and approval by our customer support team.

Please retain the original packaging until you have checked your order.

2. Reporting Damaged or Broken Products

If you receive a damaged or broken product, please contact us within 24 hours of delivery through either of the following channels:

Please share the following information when reporting your claim:

  • Your order number
  • Clear photographs of the damaged or broken product
  • A clear, uninterrupted unboxing video showing the package opening and the damage

Our team will review the submitted evidence and inform you of the next steps. If your claim is approved, we will guide you through the applicable return, exchange, or replacement process.

Please do not send any product back without prior approval and instructions from our customer support team.

3. Non-Returnable & Non-Exchangeable Items

Except where a claim for a damaged or broken product is approved, the following are not eligible for return, refund, or exchange:

  • Products purchased during sales, discounts, or promotional offers
  • Products priced below ₹600
  • Combo products and bundled offers
  • Products that have been used, altered, or damaged after delivery
  • Products for which the customer requests a return due to a change of mind, personal preference, or incorrect selection

These exclusions are subject to applicable consumer-protection laws.

4. Refunds

Preyasi does not offer refunds for change of mind, personal preference, or other reasons unrelated to a verified product issue.

If a refund is approved in an eligible case involving a damaged or broken product, we will notify you through email or WhatsApp and process the refund to the original payment method, where applicable.

The time taken for the refund to reflect in your account may depend on your bank or payment provider.

Nothing in this policy limits any refund or other remedy that may be required under applicable law.

5. Order Cancellations

Cancellation requests must be submitted within 24 hours of placing the order. Requests received after this period may not be accepted if the order has already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. Please contact our customer support team as soon as possible if you need assistance with a cancellation.

Any cancellation will remain subject to applicable consumer-protection laws.

6. Important Policy Conditions

  • An unboxing video is mandatory for all damage or breakage claims.
  • Damage or breakage must be reported within 24 hours of delivery.
  • The video must clearly show the package opening and the condition of the product when unpacked.
  • The original product and packaging may be required for inspection.
  • Claims are subject to verification by our customer support team.
  • Please wait for approval and return instructions before sending any product back.
  • Preyasi reserves the right to reject claims that do not meet the evidence requirements or cannot be verified, subject to applicable law.

7. Contact Us

For questions or assistance regarding your order, damaged products, or exchange requests, please contact us:

Brand: Preyasi

Website: https://preyasi.in/

Email: support@preyasi.in

WhatsApp: +91 78148 68577

Thank you for choosing Preyasi. We appreciate your trust in our brand and are committed to providing you with a reliable shopping experience.